Here are common v3.2+ Admin Panel login error messages and some helpful tips to get resolution.


- The license key did not match any in the database

You will see this error message the first time you access the Admin Panel. The login routines have noticed that your database does not contain any licensing information.  Just enter your Username, Password and your assigned License Key to enter the admin panel.  The key code will be stored once you login for the first time.  If you don't know your key code, then you need to login to your member's account at our site, and view your licenses to obtain your key code.  You can also get this error message, if your mysql database has been moved or deleted or is empty.


- The local license key was empty
You will see this error message the first time you access the Admin Panel. The login routines have noticed that your database does not contain any local licensing data.  Just enter your Username, Password and your assigned License Key to enter the admin panel.  The key code will be stored once you login for the first time and your system will connect with our licensing server to issue your system the encoded local license data.  If you don't know your key code, then you need to login to your member's account at our site, and view your licenses to obtain your key code.  You can also get this error message, if your mysql database has been moved or deleted or is empty.

- Login Attempt Failed.  Try Again.
You will see this error message, when you are entering the wrong username and password combination.  You could not be validated against the account stored in the database.  Please enter a correct username and password combination to gain access.

- The file path did not match what was expected
This is a license issue.  Your remote license on our server and your local license in your database has info stored about your server.  Both your licenses have the Domain Name, IP Address and Folder Path from Root stored.  If the file path to your UL Admin Panel does not match with what is stored on your licenses, then you will see this error message.  Most common reason for seeing this message is from the end-user moving the /locator folder on the server and not reissueing the licenses.

- The hostname did not match was was expected
This is a license issue.  Your remote license on our server and your local license in your database has info stored about your server.  Both your licenses have the Domain Name, IP Address and Folder Path from Root stored.  If the Domain Name you are using to access the UL Admin Panel does not match with what is stored on your licenses, then you will see this error message.  Most common reason for seeing this message is from the end-user typing in a different URL to access the Admin Panel.  Example:  you are typing in www2.mysite.com/locator/admin when www.mysite.com/locator/admin is stored on your licenses.

- The IP address did not match what was expected
This is a license issue.  Your remote license on our server and your local license in your database has info stored about your server.  Both your licenses have the Domain Name, IP Address and Folder Path from Root stored.  If the IP Address your server is currently using at the time you are accessing the UL Admin Panel does not match the IP Address on your license, then you will see this error message.  In today's hosting world, it is very common for a server to use a dynamic IP assignment, which means your server can use multiple IPs everytime you visit your site.  This can be a problem with our licensing system, as we will normally only record one of those IP Addresses upon the installation of the system.  Therefore, you will need to contact our support team and we have a few adjustments we can apply to your account that shall allow for clustering.


- The License is not Valid for this Location
This is a license issue.  Your remote license on our server and your local license in your database has info stored about your server.  Both your licenses have the Domain Name, IP Address and Folder Path from Root stored.  If you have been up and running for a while, and this message just seems to popup out of nowhere, then likely something on your server has changed.  Servers and hosting companies will change things without your knowledge and this is why it's sometimes a mystery.  Chances are, either the IP and been changed or the folder from room has changed.  You would need to reissue your license to fix this issue.



Fix common login issues by Reissuing Your License.  Here are the instruction steps...